Introduction

This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us, it also covers how your data will be stored safely and securely.

We hope the following sections will answer any queries you may have, but if not, please don’t hesitate to get in touch with us.

 

CONTENTS OF PRIVACY NOTICE

1. What personal data do we collect from you?
2. How we collect your personal data
3. How and why do we use your personal data?
4. Who do we share your personal data with?
5. What are your rights over your personal data?
6. Third Party Websites
7. Changes to this policy
8. Contacting the Regulator
9. Contact

 

1. What personal data do we collect from you? 

We collect and process the following data about you:

• When you shop with us online, we process your payment information.
• When you purchase from us online, we collect and process transaction-based data including payment information, billing & delivery addresses, email address and contact telephone number(s). Technical information may also be collected including the IP (Internet Protocol) address used to connect your computer to the internet for the purposes of fraud screening.
• When you create an account with us, we collect and process the information you provide including (if provided), name, gender, date of birth, billing & delivery addresses, email address and contact telephone number(s).
• When you shop with us, we may collect and process details of your transaction history and shopping preferences which include details of purchases made previously, items viewed or added to basket, coupon/voucher redemptions, brands you have shown an interest in and pages on the website you visit.
• When you engage with us on social media (Facebook, Instagram, Twitter)
• When you contact us by any other means (phone/email) with queries, questions, or complaints etc.
• When you enter any competitions, giveaways, or prize draws.
• When you choose to complete any surveys we have sent you.
• When you comment on or leave a review about our products or services.
• When you’ve given a third-party permission to share with us the information they hold about you.
• Details of your interactions with us online. 

 

2. How we collect your personal data 

You may give us information about you by opening an account on our website (www.ladiesonlinegolf.com), entering into transactions, filling in forms or corresponding with us by phone or email. This includes all information provided when you;

• Make an online purchase and check out as a guest (in which case we just collect transaction-based data)
• Create an account on www.ladiesonlinegolf.com
• Shop online, we capture information through cookies and similar technologies, you can manage these when you visit our site. Full cookies policy can be viewed
• Search for a product
• Engage with us on social media.
• Contact us by any means with queries, complaints etc.
• Enter any competitions, giveaways, prize draws or complete a survey.
• Comment on or review our products and services.
• Report a problem with our website. 

 

3. How and why do we use your personal data? 

3.1 Consent

Where we have collected data with your consent, in specific situations, we can collect and process your data with your consent. For example:

• Where you have consented to receive direct marketing from us – i.e. when you tick a box to receive email newsletters. You are free to opt out from any such marketing communications and/or update your marketing preferences at any time within your account settings.
• Where you have provided us with personal data for a specific purpose i.e. claims, complaints & enquiries, we will use your personal data with that specific purpose.
• To administer any competitions, giveaways, prize draws which you have entered based on your consent given at the time of entering.
• To display the most interesting content to you on our website we may use data held about your favourite brands and/or products. We do so based on your consent for our website to place cookies or similar technology on your device. Full cookies policy can be viewed here.

When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

3.2 Contractual Obligations

In certain circumstances, we need your personal data to comply with our contractual obligations, for example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.

3.3 Legal compliance

If the law requires us to, we may need to collect and process your data, for example, we can pass on details of people involved in fraud or other criminal activity to law enforcement or to comply with an order from the court.

3.4 Legitimate Interest

3.4.1 Process Orders

• We need to collect and process your data to process any orders online – Without collecting this data we would be unable to process your order and to comply with our legal obligations.
• We may be required to share your data with our partners to complete the contract we have entered with you. For example, your delivery details will need to be shared with our logistics company to deliver the product/products ordered online.
• If you choose to pay with either a debit or credit card online, we will need to process your payment data during checkout to complete the transaction. Following a transaction, we may keep your details for a reasonable period afterwards to fulfil any subsequent contractual obligations such as refunds.
• All card payments are processed in accordance with the PCI (Payment Card Industry Data Security) standards. 

 

3.4.2 Refunds, Complaints & Customer Service

We have to process your personal data in order to respond to any complaints, claims or queries as well as to process any refunds.

We may also keep a record of any queries, complaints, claims or refund requests for any and all of the following purposes;

• To review and trends/patterns regarding the nature of complaints/claims received – For example is there a quality issue with a particular product.
• To demonstrate how your complaint/claim was dealt with and/or resolved.
• To consider how we can improve our customer services based on your experiences.

We will process your personal data in accordance with our contractual and legal obligations with you and our legitimate interest to provide you with both good customer service and an enhanced customer experience.

3.4.3 Direct Marketing

• In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business, and which does not materially impact your rights, freedom, or interests, for example, we will use your purchase history to send you or make available personalised offers.
• We will also send you direct marketing emails when you shop with us and do not choose to opt out - this is often called a 'soft opt in’.
• We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand or develop new products/services.
• We will also use your address details to send you direct marketing information by post, telling you about products and services that we think might interest you.
• With your consent, or when you shop with us and do not choose to opt out from receiving our emails ('soft opt in') we will use your personal data, preferences, and details of your transactions to keep you informed by email, post, SMS and phone about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on. This is only applicable in the UK.

3.4.4 Market Research & Surveys

• We may also contact you regarding market research and/or surveys to improve both our website and the products available as well as your shopping experience. Any correspondence will not include promotional content and do not require prior consent when sent either by email or SMS. We have a legitimate interest to do so as this will help to make our products more relevant to you.
• Where we ask for your personal data to improve both our website performance and your shopping experience, it is always the choice of you, the customer, as to whether you give us this information. If you ever wish to change how we use your data, please refer to the ‘Update Preferences’ section of your account, or alternatively, if you wish to change any of your preferences you can do this by emailing info@ladiesonlinegolf.com or by calling our customer service team on (01726) 815604. 

 

4. Who do we share your personal data with? 

We sometimes share your personal data with trusted third parties, for example, delivery couriers to ship your order to you.

In order to keep your data safe and to protect your privacy;

• We provide only the information required to perform their specific services.
• They may only use the data provided for the exact purposes we specify in our contract with them.
• We work closely with them to ensure that your privacy is both respected and always protected.
• If we cease using their services, all your data held by them will either be deleted or rendered anonymous. 

 

5. What are your rights over your personal data? 

Under the Data Protection laws you have the right to;

5.1 Access to personal data

You have the right to access information held about you, free of charge in most cases. This access can be requested either in writing or by emailing info@ladiesonlinegolf.com.

5.2 The correction of your personal data when incorrect, out of date or incomplete

You have the right to request that any data we hold be either corrected if inaccurate or updated if your data has changed i.e. change of address. Amending or updating details can be done by you, the customer, online or by emailing our customer services team at info@ladiesonlinegolf.com where one of our team will action your request, update your account and confirm this has been completed.

5.3 Direct Marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

There are several ways you can stop direct marketing communications from us;

Click the ‘unsubscribe’ link in any email we send you, this will then stop any further marketing emails. This excludes instances such as those highlighted in section 5.4 where ‘contractual’ emails would still need to be sent.

You can request updates to your preferences by emailing info@ladiesonlinegolf.com or by calling our customer service team on (01726) 815604.

Please note, you may receive communications for a short while after you have updated your preferences while our databases are fully updated.

5.4 Legitimate Interests

You can choose how you would like us to communicate with you, however certain communications are necessary or that we are required to send by law i.e. order confirmation emails.

Where we are processing your personal data based on our legitimate interest, you are entitled to ask that we stop based on your individual circumstances. We will then stop any such contact unless we believe that we have a legitimate overriding reason to continue processing your personal data.

5.5 The right to make a complaint.

If you do not believe that your data has been handled correctly by us or are dissatisfied with our response to any requests you have made regarding our use of your personal data you have the right to make a complaint to the ICO (Information Commissioners Office) – The contact number for complaints is 0303 123 1113, alternatively you can go online https://ico.org.uk/make-a-complaint/ - Please note, this is an external website, please not we take no responsibility for any content.

5.6 Storing your personal data.

We know how much data security and the storing of PII matters to all of our customers. With this in mind we will treat your data with the utmost care and will take all of the appropriate steps to protect it. Access to any and all personal data is password protected and we regularly monitor our system for possible vulnerabilities and attacks.

5.7 How long is your personal data kept?

Whenever we collect of process your personal data, we will only keep it for as long as is necessary for the purpose it was collected. For example, when you place an order, we will keep your personal data so we can comply with our legal and contractual obligations like if your order included a warranty.

5.8 Managing your personal data.

You have the right to ask us not to process your data for marketing purposes. You can exercise your right to opt out of such processing by ticking (checking) certain boxes on the forms we use on the website at the point of data collection. You can also exercise this right at anytime by contacting our customer service team by either phone or email.

You can also manage your data and update your preferences online at anytime by logging into your account at www.ladiesonlinegolf.com. 

 

6. Third Party Websites 

Our website may, occasionally, contain links to the websites of our partners & affiliates. If you follow links to any other websites, please be aware that these websites have their own privacy policies. We do not accept responsibility or liability for these policies. Please check these policies prior to submitting any personal data to these websites.

 

7. Changes to this policy 

Any future changes made to our privacy policy will be posted on this page. If appropriate, email notifications will be provided. Please check these policies frequently to see any updates or amendments to our policy.

 

8. Contacting the Regulator 

As per section 5.5 - ICO (Information Commissioners Office) – The contact number for complaints is 0303 123 1113, alternatively you can go online https://ico.org.uk/

 

9. Contact 

If you have any questions regarding specific queries that have not been covered in this notice, please email info@ladiesonlinegolf.com or call our customer service team on (01726) 815604.

 

This notice was last updated on 11/12/2023.